You must be aged 18 or above to make any purchase. If you are under 18, you must make any purchase on this online store under the supervision of your parents or guardians.
General Terms and Conditions
In these terms and conditions, the following terms are defined as follows:
- "Customer" refers to any individual who purchases products through this website.
- "Pok Oi Hospital" (hereinafter referred to as "the Hospital") is the seller of products on this website.
Ordering Process
- Customers can browse and select desired products from the catalog on the Hospital's website.
- After selecting the products, click "Add to Cart" to view the content and complete the order form.
- Payment would be primarily conducted online on this website. Delivery would be arranged upon successful payment.
- For prescription medications or products for self-pickup at store.
Prices
- The Hospital ensures that the prices and information listed on the "Pok Oi Online Shop" website are up-to-date. However, the Hospital reserves the right to update the prices and other information without prior notice.
- All prices are in Hong Kong Dollars.
Payment Methods
- Products ordered through the "Pok Oi Online Shop" should be paid using the Hospital's authorized online transaction system (payment on the online store). Payment methods would be specified during product ordering.
- The Hospital may update the available payment methods on the "Community Pharmacy Online Store" at any time, and such changes would be informed to customers via email, postal mail, or notices on this website.
Collection Methods
- Collection methods for individual goods would be specified; please refer to the arrangements during the ordering process. Ordering implies agreement with the collection arrangements, and no objections will be accepted thereafter.
Delivery
- The Hospital would deliver the ordered products to the specified location via SF Express and delivery charges may apply. Please refer to product information for details.
- To ensure smooth and efficient delivery, customers must provide accurate recipient name, phone number and address. P.O. Box numbers are not accepted. The Hospital is not responsible for delivery errors or delays due to incorrect information or natural disasters.
- If there are any changes to the delivery address, customers are responsible for notifying the Hospital promptly.
- All customers assume the risk of delivery.
Self-Pickup
- If customers choose to pick up ordered goods in-person, please do so at the designated time and location. Failure to pick up within the specified period will be considered a waiver, and no refunds will be issued.
Returns and Exchanges
- Products ordered through the "Pok Oi Online Shop" are non-returnable and non-exchangeable.
- Product images on the website are for reference only. In case of discrepancies, the written description of the product prevails. Customers have no right to return goods based on slight differences between the product and online images.
- Some products were photographed in real life, and due to environment, lighting, printing, and image composition factors, there may be slight discrepancies. Customers are requested to understand.
- All goods are shipped after inspection. If a product needs to be exchanged under reasonable circumstances, please contact the Hospital within 2 working days after receipt. Late requests will not be entertained. The Hospital reserves the right to decide whether to accept returns.
Others
- If customers have doubts about purchased products, they should immediately stop using them. If there are any questions or discomfort after use, consult healthcare professionals.
- All medications should be used according to the instructions of doctors, pharmacists, or packaging.
- For any questions about medications, consult with doctors, pharmacy staff, pharmacists, or other healthcare professionals.
- Do not share your medications with others.
Governing Law
- These Terms of Service and any separate agreements whereby we provide you shall be governed by and interpreted in accordance with the laws of Hong Kong, China.
The Hospital reserves the right to change the above terms without any notice. In case of disputes, the Hospital retains the final decision-making authority. For inquiries, please WhatsApp 60614289 or email to [email protected].
You must be aged 18 or above to make any purchase. If you are under 18, you must make any purchase on this online store under the supervision of your parents or guardians.
General Terms and Conditions
In these terms and conditions, the following terms are defined as follows:
- "Customer" refers to any individual who purchases products through this website.
- "Pok Oi Hospital" (hereinafter referred to as "the Hospital") is the seller of products on this website.
Ordering Process
- Customers can browse and select desired products from the catalog on the Hospital's website.
- After selecting the products, click "Add to Cart" to view the content and complete the order form.
- Payment would be primarily conducted online on this website. Delivery would be arranged upon successful payment.
- For prescription medications or products for self-pickup at store.
Prices
- The Hospital ensures that the prices and information listed on the "Pok Oi Online Shop" website are up-to-date. However, the Hospital reserves the right to update the prices and other information without prior notice.
- All prices are in Hong Kong Dollars.
Payment Methods
- Products ordered through the "Pok Oi Online Shop" should be paid using the Hospital's authorized online transaction system (payment on the online store). Payment methods would be specified during product ordering.
- The Hospital may update the available payment methods on the "Community Pharmacy Online Store" at any time, and such changes would be informed to customers via email, postal mail, or notices on this website.
Collection Methods
- Collection methods for individual goods would be specified; please refer to the arrangements during the ordering process. Ordering implies agreement with the collection arrangements, and no objections will be accepted thereafter.
Delivery
- The Hospital would deliver the ordered products to the specified location via SF Express and delivery charges may apply. Please refer to product information for details.
- To ensure smooth and efficient delivery, customers must provide accurate recipient name, phone number and address. P.O. Box numbers are not accepted. The Hospital is not responsible for delivery errors or delays due to incorrect information or natural disasters.
- If there are any changes to the delivery address, customers are responsible for notifying the Hospital promptly.
- All customers assume the risk of delivery.
Self-Pickup
- If customers choose to pick up ordered goods in-person, please do so at the designated time and location. Failure to pick up within the specified period will be considered a waiver, and no refunds will be issued.
Returns and Exchanges
- Products ordered through the "Pok Oi Online Shop" are non-returnable and non-exchangeable.
- Product images on the website are for reference only. In case of discrepancies, the written description of the product prevails. Customers have no right to return goods based on slight differences between the product and online images.
- Some products were photographed in real life, and due to environment, lighting, printing, and image composition factors, there may be slight discrepancies. Customers are requested to understand.
- All goods are shipped after inspection. If a product needs to be exchanged under reasonable circumstances, please contact the Hospital within 2 working days after receipt. Late requests will not be entertained. The Hospital reserves the right to decide whether to accept returns.
Others
- If customers have doubts about purchased products, they should immediately stop using them. If there are any questions or discomfort after use, consult healthcare professionals.
- All medications should be used according to the instructions of doctors, pharmacists, or packaging.
- For any questions about medications, consult with doctors, pharmacy staff, pharmacists, or other healthcare professionals.
- Do not share your medications with others.
Governing Law
- These Terms of Service and any separate agreements whereby we provide you shall be governed by and interpreted in accordance with the laws of Hong Kong, China.
The Hospital reserves the right to change the above terms without any notice. In case of disputes, the Hospital retains the final decision-making authority. For inquiries, please WhatsApp 60614289 or email to [email protected].
