How to select medications that are suitable for me?

- Pharmacist consultation before purchasing is recommended as our pharmacist would provide you with information regarding adverse effects and contraindications. - Please inform pharmacist of your medical history and current health status for optimum medication selection. Free consultation with pharmacists and Chinese herbalist is available at this website.

How should I store and handle my medications?

- Storage temperature: Drugs should be stored within the recommended temperature range to ensure their effectiveness. - Shelf life: Check the shelf life of your medication. Medications that have expired may lose their effectiveness or be harmful to your health.

How to purchase products in this e-shop?

- Products: Browse the website for the product you are interested in and click on the product details page. - Add to Cart: Select product specifications and quantity, then click "Add to Cart". ※Free delivery for every purchase of HK$600 after discounts or more

How to track my order status?

- Log in to your account, click order page . - Click the order number to view the details of the order.

What payment methods are accepted in this e-shop?

- We accept credit card (Visa / Mastercard / JBC/ Union Pay), FPS, AlipayHK, WeChat Pay, Apple Pay and Google Pay.

Can I use Elderly Health Care Voucher for shopping on this website?

- We do not accept Elderly Health Care Voucher for payment.

How long does it take for my order to delivered?

- Under normal circumstances, your order will typically be processed within 3-7 working days* from the order date and arranged for shipment to the courier. - If the order contains pre-order items, all items in the order will be shipped approximately 3 to 4 weeks from the order date, along with the other items, or according to the pre-order instructions on the product page. - Delivery will occur within 1 to 3 working days after collection by the courier.

How can I return the products if needed?

- Under normal circumstances, the products you ordered are non-returnable and non-exchangeable. All products are inspected before shipment. - If products arrive damaged, short-shipped, missing items, or do not match the order upon delivery, customers must contact the platform within 2 working days of receipt to follow up. - For details, please refer to the Return and Exchange Policy .

Can I cancel my order?

- Once the order is confirmed and payment is made, it cannot be canceled or refunded. Please be aware.

How to contact customer service?

- Please WhatsApp us at 6061 4289 or email to eshop@pokoi.org.hk

FAQ

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*Working days do not include Saturdays, Sundays, and public holidays.