1. How to select medications that are suitable for me?
- Pharmacist consultation before purchasing is recommended as our pharmacist would provide you with information regarding adverse effects and contraindications.
- Please inform pharmacist of your medical history and current health status for optimum medication selection. Free consultation with pharmacists and Chinese herbalist is available at this website.
2. How should I store and handle my medications?
- Storage temperature: Drugs should be stored within the recommended temperature range to ensure their effectiveness.
- Shelf life: Check the shelf life of your medication. Medications that have expired may lose their effectiveness or be harmful to your health.
3. How to purchase products in this e-shop?
- Products: Browse the website for the product you are interested in and click on the product details page.
- Add to Cart: Select product specifications and quantity, then click "Add to Cart".
※Free delivery for every purchase of HK$600 after discounts or more
4. How to track my order status?
- Log in to your account, click “my order”.
- The order status would be shown as “order received”, “item to be delivered”, etc.
- Click the order number to view the details of the order.
5. What payment methods are accepted in this e-shop?
- We accept credit card (Visa / Mastercard / JBC/ Union Pay), FPS, AlipayHK, WeChat Pay, Apple Pay and Google Pay.
6. Can I use Elderly Health Care Voucher for shopping on this website?
- We do not accept Elderly Health Care Voucher for payment.
7. How long does it take for my order to delivered?
- Under normal circumstances, your order would be completed within 3-7 working days, and then arrange the shipment.
- If the order includes pre-order items, all products in the order will be shipped together approximately 3-4 weeks after the order date, or according to the pre-order instructions on the product page.
8. How can I return the products if needed?
- Under normal circumstances, there are no returns or exchanges on your order. All products are inspected before shipment. Returns can be made under reasonable circumstances. Please contact us within two working days after receipt of the goods, after which the return will not be accepted.
9. How can I contact your e-shop’s customer service department?